Residents of the Town of Pilot Mountain can expect to see crews working to install new water meters throughout

Residents to expect brief disruption in service

By Eva Winemiller

PILOT MOUNTAIN — Residents can expect a more accurate water bill, as the town has begun installing new water meters.

In February the Board of Commissioner approved for Town Manager Michael Boaz to order the new water meters to be installed at each residential and business location the town provides water.

The new meters are all part of the water and sewer capital improvement plan completed in 2015, by LKC Engineering, PLLC.

The purpose of the capital improvement plan was to provide the town officials with a tool to financially prepare for coming capital expenditures needed to maintain water and sewer service to customers.

The plan was designed to be used over the course of the next 20 years.

At the time of the study, the town provided water to 910 residents and 204 commercial properties, and sewer to 745 residents properties and 199 commercial.

According to Boaz, those numbers have increased.

The water meter replacement project budget nears $487,000, according to Boaz.

The town received a loan for $350,000, Surry County contributed $125,000 and the town of Pilot Mountain contributed $12,000.

Previously, the meters were manually read by town staff. “Meaning someone would drive by and read each meter,” explained Boaz.

However, the new meters being installed will transmit the readings to each water tank throughout the town, from there the readings are transferred to the town, explained Boaz.

The readings will be monitored daily, according to Boaz.

“If a resident’s meter has been running for 24 hours, we can call and notify them they might have a leak immediately,” said Boaz, versus previously the problem might not be noticed until the billing cycle has ended.

Many of the town’s meters have been in use for more than 15 years and may no longer be reading accurately, according to a press release sent on behalf of the town.

Installation will require a short disruption of service generally less than five minutes for residential customers and less than 20 minutes for commercial and industrial customers.

Following the installation of the new meter, a door tag will be placed notifying customers the work has been completed.

Atlantic Utility Solutions Inc., the contractors conducting the installation, will be supervised by town utility staff. Workers will also carry identification and have a town contractor magnetic decal on their vehicle.

Installation specialists have successfully completed a background check and extensive training, according to the press release.

Installation of the new meters is expected to be completed by the end of August.

Residents to expect brief disruption in service

By Eva Winemiller

Reach Eva Winemiller at (336) 415-4739 or on Twitter @ThePilotNC

Reach Eva Winemiller at (336) 415-4739 or on Twitter @ThePilotNC

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